Caspero Casino Privacy Policy

At Caspero Casino, your privacy is one of our highest priorities. This Caspero Casino privacy policy explains in plain language how we collect, use, store, and protect your personal data when you visit casperos-casino.com or use any of our gaming services. We are fully committed to data protection and operate in compliance with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and — where relevant — the General Data Protection Regulation (GDPR). Whether you are browsing our site, registering an account, making a deposit, or enjoying one of our 4,000+ casino games, this document governs how your personal information is handled. Please read it carefully before using our platform. By creating an account, you acknowledge that you have read and understood this privacy policy and consent to the practices described herein.

1. Identity of the Data Controller

Caspero Casino is operated by a company incorporated and registered in Curaçao, operating under a licence issued by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal data, this company acts as the data controller for all information collected through the casperos-casino.com platform. Any references to "we", "us", or "our" throughout this document refer to the operating company behind Caspero Casino.

If you have questions or concerns about Caspero Casino data protection practices or wish to exercise any of your privacy rights, you may contact our dedicated Data Protection Officer (DPO) using the details provided at the end of this document.

2. Personal Data We Collect

To deliver a safe, compliant, and enjoyable gaming experience, Caspero Casino collects several categories of personal information. Below is a comprehensive overview of the types of user data we may process:

2.1 Identification Data

• Full legal name, date of birth, and nationality
• Government-issued identification documents (passport, driver's licence, national ID) required for KYC (Know Your Customer) verification
• Country of residence and proof of address documents

2.2 Contact Information

• Email address and phone number
• Residential address, city, postcode, and country
• Preferred language and communication preferences

2.3 Financial Data

• Payment method details (card numbers masked, e-wallet identifiers, cryptocurrency wallet addresses)
• Transaction history, including deposits, withdrawals, bonuses, and refunds
• Source-of-funds declarations required for AML compliance

2.4 Gaming Activity Data

• Game sessions, bet amounts, wins, losses, and wagering history
• Bonus usage and free spin activity
• Responsible gambling settings, including deposit, bet, and loss limits, cooling-off periods, and self-exclusion records

2.5 Technical and Device Data

• IP address, browser type, operating system, and device identifiers
• Login timestamps, session durations, and activity logs
• Geolocation data (country-level) to enforce jurisdictional restrictions

2.6 Communication Data

• Records of customer support interactions via live chat or email
• Survey responses, feedback submissions, and promotional opt-in/opt-out records

2.7 Sensitive Personal Data

In limited circumstances, Caspero Casino may collect sensitive categories of personal data, such as information about problem gambling behaviour for responsible gambling purposes. Such data is processed only where strictly necessary and with appropriate safeguards.

2.8 Data Received from Third Parties

• Identity verification results from KYC/AML service providers
• Fraud-screening scores from payment processors and risk-management platforms
• Publicly available information to verify player eligibility and prevent fraud

3. How We Collect Your Personal Information

Caspero Casino collects personal information through the following methods:

• Direct provision: information you submit when registering, completing KYC, making transactions, or contacting support
• Automated collection: technical data gathered automatically via cookies, web beacons, pixel tags, and server logs as you interact with our website
• Third-party sources: identity verification agencies, payment processors, fraud-prevention services, and publicly available databases
• Referral partners: affiliate partners who refer players to Caspero Casino may share limited information to facilitate account creation and bonus attribution

4. Purposes and Legal Basis for Data Processing

We rely on clearly defined legal grounds for every instance of data processing. The following table outlines the primary purposes and their corresponding legal bases under applicable privacy law:

Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental rights and freedoms. Where we rely on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Cookie Policy

The Caspero Casino cookie policy governs how we use cookies and similar tracking technologies on our platform. Cookies are small text files stored on your device that help us provide a better, more personalised experience. This section forms an integral part of the broader Caspero Casino privacy policy.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

When you first visit casperos-casino.com, a cookie consent banner allows you to accept or decline non-essential cookies. You may update your preferences at any time via the "Cookie Settings" link in the website footer. Additionally, most browsers allow you to configure or block cookies through their settings menus. Please note that disabling essential cookies may impair core site functionality, including account access and payment processing.

6. Sharing Your Personal Data with Third Parties

Caspero Casino does not sell your personal data to third parties. We may, however, share your information with carefully selected categories of recipients under strict confidentiality obligations:

6.1 Payment Providers

To process deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share limited financial data with our payment processing partners. These providers are bound by their own regulatory obligations and data security standards.

6.2 Regulatory Authorities

We are legally obligated to share relevant personal data with the Curaçao Gaming Authority, Australian regulatory bodies, law enforcement agencies, and other competent public authorities when required by law — for example, in connection with AML investigations, court orders, or regulatory audits.

6.3 KYC and Identity Verification Partners

Third-party identity verification services process your identification documents and biometric data on our behalf to confirm your identity and age, meeting our legal KYC/AML obligations. These partners act as data processors under binding data processing agreements.

6.4 Technology and Service Partners

We work with game providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming to deliver our 4,000+ game catalogue. These providers may receive technical user data necessary to operate games within our platform.

6.5 Fraud Prevention and Risk Management

We share limited personal information with third-party fraud-screening and risk-assessment platforms to protect the information security of our platform and all players.

6.6 Affiliate Partners

Where you arrived at Caspero Casino via an affiliate link, we may confirm your registration to the referring affiliate for commission purposes. No sensitive or financial personal data is shared for this purpose.

7. International Data Transfers

As Caspero Casino operates internationally and engages service providers worldwide, your personal data may be transferred to and processed in countries outside Australia. When transferring user data internationally, we ensure that appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
• Adequacy decisions confirming the destination country's data protection standards meet Australian APP requirements
• Binding corporate rules where applicable
• Explicit consent, where required

We take all reasonably practicable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.

8. Data Security Measures

Caspero Casino data security is a technical and organisational priority. We implement industry-leading safeguards to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption: all data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer technology, the same standard used by major financial institutions
• Firewalls and intrusion detection: enterprise-grade firewalls and real-time intrusion detection systems monitor our infrastructure around the clock
• Data encryption at rest: sensitive personal information stored in our databases is encrypted using advanced cryptographic algorithms
• Access controls: strict role-based access controls ensure that only authorised personnel can access personal data, and only to the extent necessary for their duties
• Regular security audits: our platform undergoes periodic penetration testing and vulnerability assessments by independent cybersecurity specialists
• RNG certification: our Random Number Generator systems are certified by accredited independent testing laboratories, ensuring game fairness and integrity
• Staff training: all employees who handle personal data receive regular training on information security best practices and data protection obligations

Despite these robust measures, no online system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within the timeframes required by applicable law.

9. Data Retention Periods

Caspero Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are as follows:

Once the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you. In some cases, we may retain anonymised, aggregated data for statistical analysis indefinitely, as it no longer constitutes personal information.

10. Your Privacy Rights

Under the Australian Privacy Act 1988 and, where applicable, the GDPR, you have a range of privacy rights in relation to your personal data held by Caspero Casino. We are committed to honouring these rights promptly and transparently. Your key privacy rights include:

10.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will respond to verified access requests within 30 days. This right allows you to confirm whether your personal data is being processed and to review its accuracy.

10.2 Right to Correction

If any of your personal data is inaccurate, incomplete, out-of-date, or misleading, you have the right to request its correction. You may update many details directly through your account profile, or by contacting us at [email protected].

10.3 Right to Deletion (Right to be Forgotten)

Subject to applicable legal obligations, you may request the deletion of your personal data. Please note that certain data — particularly that required for AML/KYC compliance and financial record-keeping — must be retained for legally mandated periods even after account closure.

10.4 Right to Restriction of Processing

You may request that we restrict the processing of your personal data in certain circumstances — for example, if you contest its accuracy or object to our processing and we are considering your request.

10.5 Right to Data Portability

Where processing is based on your consent or a contract, and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another data controller.

10.6 Right to Object

You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, or where we use it for direct marketing purposes. Upon receiving a valid objection to marketing, we will cease processing your data for that purpose immediately.

10.7 Right to Withdraw Consent

Where Caspero Casino processes your personal data on the basis of your consent — such as for marketing communications or non-essential cookies — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

To exercise any of the above privacy rights, please contact our Data Protection Officer at [email protected]. We may need to verify your identity before processing your request to protect your personal data from unauthorised disclosure.

11. Responsible Gambling and Data Processing

Caspero Casino takes responsible gambling seriously, and some data processing activities are specifically designed to support player welfare. We monitor gaming activity to identify behavioural patterns that may indicate problem gambling. If such patterns are detected, our responsible gambling team may reach out to offer support resources.

Our responsible gambling tools — including deposit, bet, loss, and session limits; cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days; and self-exclusion options covering 6 months, 1 year, 5 years, or permanent exclusion — require us to retain relevant personal data to enforce these restrictions effectively and consistently across all sessions and devices.

12. Children's Privacy

Caspero Casino is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is a mandatory part of our KYC process. If we discover that we have inadvertently collected personal information from a minor, we will delete it immediately and close the associated account. If you believe a minor has registered an account, please notify us at [email protected].

13. Data Confidentiality and Internal Access Controls

Confidentiality of your personal data is maintained at all times through strict internal policies. Access to personal information within Caspero Casino is granted on a need-to-know basis only. All staff who access user data are bound by binding confidentiality agreements and subject to disciplinary action for any breach. Our systems log every access to sensitive personal data, providing a full audit trail that supports our information security governance framework.

14. Supervisory Authority — OAIC

If you are based in Australia and believe that Caspero Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact the OAIC at:

• Website: www.oaic.gov.au
• Phone: 1300 363 992 (within Australia)
• Post: GPO Box 5218, Sydney NSW 2001

We encourage you to contact us first at [email protected] so we have the opportunity to resolve your concern directly. We aim to respond to all privacy complaints within 30 days.

15. Data Protection Officer Contact Details

Caspero Casino has appointed a dedicated Data Protection Officer (DPO) to oversee data protection compliance and respond to privacy enquiries. You may contact our DPO at:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: available 24/7 via the chat widget on casperos-casino.com

Our customer support team — reachable via live chat 24/7 or by email with a reply time of within 12 hours — can also assist with general privacy queries and direct you to the appropriate team.

16. Updates to This Privacy Policy

We may update this Caspero Casino privacy policy periodically to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will notify you via email to the address registered on your account, or by posting a prominent notice on the casperos-casino.com homepage. The updated privacy policy will take effect from the date indicated at the top of the document. We encourage you to review this page regularly to stay informed about how we protect your personal data and uphold your privacy rights.

Frequently Asked Questions — Caspero Casino Privacy Policy

What personal data does Caspero Casino collect about me?

Caspero Casino collects several categories of personal data, including identification details (name, date of birth, ID documents), contact information (email, phone, address), financial data (payment method details and transaction history), gaming activity, technical device data, and communication records. Full details are provided in Section 2 of this privacy policy.

How does Caspero Casino use cookies?

The Caspero Casino cookie policy outlines four types of cookies: essential (required for site functionality), analytical (used for performance tracking), functional (for personalisation), and marketing (for targeted advertising). Essential cookies are always active; you can manage the others via the cookie consent banner or browser settings.

Is my financial information secure at Caspero Casino?

Yes. Caspero Casino data security is underpinned by 256-bit SSL/TLS encryption, enterprise firewalls, intrusion detection systems, and strict internal access controls. Your personal data is never sold to third parties, and financial information is processed only by regulated payment providers under binding confidentiality agreements.

Can I request deletion of my personal data?

Yes, you can exercise your right to deletion under the Australian Privacy Act. However, please note that certain personal information must be retained to comply with AML/KYC legal obligations and financial regulations — typically for five to seven years after account closure. Submit deletion requests to [email protected].

How long does Caspero Casino retain my data?

Data storage periods at Caspero Casino vary by data type: account and identity data is held for 5 years post-closure, financial transaction records for 7 years, gaming logs for 5 years, and support communications for 3 years. Full retention details are in Section 9 of this privacy policy.

How can I exercise my privacy rights?

To exercise any of your privacy rights — including access, correction, deletion, restriction, portability, or objection — contact our Data Protection Officer at [email protected]. We will verify your identity and respond within 30 days. If you are unsatisfied with our response, you may escalate to the OAIC.

Does Caspero Casino share my data with third parties?

Caspero Casino personal data is shared only with carefully vetted partners necessary to deliver our services: payment providers, KYC/AML verification services, game developers, fraud-prevention platforms, and regulatory authorities where legally required. We never sell your user data to third parties for commercial purposes.

What is the Caspero Casino data protection approach for responsible gambling?

Caspero Casino data protection extends to responsible gambling: we process gaming behaviour data to identify potential problem gambling and enforce player-set limits such as deposit caps, session limits, and self-exclusion periods. This processing is carried out in the interests of player welfare and in compliance with our licensing obligations.